Privacy Policy

We collect information you provide directly to us, including through forms on this website and when scheduling an appointment. This may include:

• Name and contact details
• Phone numbers
• Email addresses
• Service and property information, including ZIP code and address
• Scheduling information such as requested appointment times
• Messages and details you share about your chimney or fireplace

Our website may use cookies, similar technologies and analytics tools to understand how visitors use the site. We may also capture campaign attribution parameters (such as utm_source, utm_medium, utm_campaign, utm_content and utm_term) that are appended to links from advertising or referral sources. This information helps us understand which marketing efforts lead homeowners to contact us.

Most browsers allow you to refuse or delete cookies through their settings.

We use the information we collect to:

• Respond to service requests and inquiries
• Schedule, confirm and follow up on appointments
• Provide chimney inspection, sweeping and repair services
• Communicate about work performed and recommended next steps
• Maintain records and improve our services and website
• Measure the effectiveness of our marketing

With your consent, we may contact you by phone, text message or email regarding your service request, appointment or related service matters. Message and data rates may apply.

We use third-party service providers to operate our business, including customer relationship management (CRM), scheduling, communication, hosting and analytics providers. These providers may process information on our behalf and are expected to safeguard it. We do not sell your personal information.

We retain information for as long as needed to provide services, maintain business and service records and comply with legal obligations.

We use reasonable administrative, technical and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of or deletion of the information we hold about you by contacting us using the details below. You may also decline to provide certain information, though this may limit our ability to provide service.

If you consent to receive text messages, you may opt out at any time by replying STOP to any message. You may opt out of marketing emails by using the unsubscribe link or by contacting us. Opting out of marketing messages does not prevent service-related communication about a scheduled appointment.

Our website and services are directed to homeowners and are not intended for children.

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Questions about this Privacy Policy can be directed to:

Global Chimney
Philadelphia, Pennsylvania
Phone: (267) 992-8575